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Privacy Policy

Golden Goat Industries Pty Ltd (“Golden Goat Industries”, “we”, “us” or “our”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, submit an enquiry, request a quote, interact with our advertisements or otherwise communicate with us.

1. Information we collect

We may collect personal information including:

  • Your name

  • Phone number

  • Email address

  • Property address, suburb or postcode

  • Details about your property, land, access conditions and vegetation

  • Photographs or videos you provide

  • Details about the services you require

  • Your preferred timeframe for the work

  • Records of calls, emails, text messages and other communications

  • Website usage information, such as your IP address, browser type, device information and pages visited

  • Any other information you voluntarily provide to us

We do not intentionally collect sensitive personal information unless it is reasonably necessary and you provide it voluntarily.

2. How we collect information

We may collect personal information when you:

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  • Complete a form on our website

  • Submit an Instant Form through a Facebook or Instagram advertisement

  • Call, email or text us

  • Contact us through Facebook, Instagram or another platform

  • Request a quote or engage us to provide services

  • Send us photographs, videos or property information

  • Visit or interact with our website

Some information may be collected automatically through cookies, analytics tools and advertising technologies.

3. How we use your information

We may use your personal information to:

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  • Respond to your enquiry

  • Contact you by phone, SMS or email

  • Assess the work required at your property

  • Arrange an onsite inspection or quote

  • Prepare and provide quotes

  • Schedule and deliver our services

  • Process invoices and payments

  • Maintain business and customer records

  • Follow up on enquiries or completed work

  • Improve our website, advertising and customer service

  • Measure the performance of our advertisements

  • Send relevant service or promotional communications where permitted

  • Meet our legal, insurance and safety obligations

  • Prevent fraud, misuse or security threats

If you do not provide the requested information, we may be unable to respond properly, assess your property or provide a quote.

4. Meta lead forms

When you submit an enquiry through a Facebook or Instagram Instant Form, Meta provides the information entered in that form to Golden Goat Industries.

We use that information to respond to your enquiry, discuss your property and services required, and arrange a quote where appropriate. Your use of Facebook and Instagram is also subject to Meta’s own terms and privacy policy.

Submitting an enquiry does not oblige you to purchase our services.

5. Marketing communications

We may contact you about your enquiry, our services, availability or relevant offers using the contact details you provide.

You may opt out of promotional communications at any time by replying STOP to an SMS, using an unsubscribe option where provided, or contacting us directly. We may still contact you where necessary to respond to an active enquiry, provide requested services or meet legal obligations.

6. Cookies, analytics and advertising

Our website may use cookies and similar technologies to operate properly, understand how visitors use it and measure advertising performance.

We may use services provided by Wix, Meta, Google or other technology providers. These services may collect information such as your IP address, device details, browser activity and interactions with our website or advertisements.

You can control or disable cookies through your browser settings. Disabling cookies may affect how some parts of the website function.

7. Disclosure of information

We may disclose personal information where reasonably necessary to:

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  • Employees, directors and authorised representatives of Golden Goat Industries

  • Contractors or service providers assisting with the requested work

  • Website hosting, communications, advertising, analytics, accounting, payment or customer-management providers

  • Insurers, accountants, lawyers and professional advisers

  • Government agencies, regulators or law-enforcement authorities where required by law

  • Other parties with your consent

 

We do not sell or rent your personal information.

Some service providers, including Wix, Meta, Google and cloud-based software providers, may store or process information outside Australia. Their handling of that information is also governed by their respective privacy policies and security practices.

8. Storage and security

We take reasonable steps to protect personal information from loss, misuse, interference, unauthorised access, modification or disclosure.

However, no internet transmission or electronic storage system is completely secure. We cannot guarantee the absolute security of information transmitted online.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain business records, resolve disputes, or satisfy legal, tax, insurance and regulatory requirements. Information that is no longer required may be securely deleted or de-identified.

9. Accessing or correcting your information

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, contact us using the details below. We may need to verify your identity before processing the request. In some circumstances, access may be restricted where permitted by law.

10. Contact us

For questions, access requests, corrections or privacy complaints, contact:

Golden Goat Industries Pty Ltd
Website: www.goldengoatindustries.com.au
Email: info@goldengoatindustries.com.au
Phone: 0403 961 922
Queensland, Australia

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